Support & Training

Initial training on sign up at no extra charge
Regular online training sessions and webinars
Online and on-site custom training available on request
Technical support for administrators, applicants and assessors (by email and phone) included in the Annual Access Fee
Help is never far away and, most importantly, you get an email or phone response from a real life human
Service targets to respond to all emails within hours, not days!
Full suite of videos and online help documentation available
Form and report-building support available as required
Optional monthly updates on scheduled functionality updates/releases, upcoming training, grantmaking news, etc
Online access to details of any scheduled maintenance or unexpected incidents (automatic email updates also available via optional subscription service)

See more about our Training Options.