Bookings

SmartyGrants Q&A Sessions
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For SmartyGrants Users

Sessions from 9 October 2024 up to and including 17 December 2024...

Please find your local session time below:

  • Melbourne, Sydney, Canberra & Hobart 1:00PM - 3:00PM AEDT
  • Brisbane 12:00PM - 2:00PM AEST
  • Perth 10:00AM - 12:00PM AWST
  • Adelaide 12:30PM - 2:30PM ACDT
  • Darwin 11:30AM - 1:30PM ACST
  • New Zealand 3:00PM - 5:00PM NZDT
SmartyGrants Q&A Sessions
Tue 22 Oct 2024
Wed 6 Nov 2024
Tue 19 Nov 2024
Wed 4 Dec 2024
Tue 17 Dec 2024

All online training sessions use Microsoft Teams. If you are not familiar with Microsoft Teams, we would encourage you to watch this video to familiarise yourself with it. Check that your system meets the minimum requirements here.

Bookings, cancellations and refunds policy
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Where a training invoice has been issued, it must be paid at least 10 business days prior to the date the training is scheduled. Training bookings are confirmed via email to the primary contact for the training booking approximately 3 business days before the scheduled training date for online training, or approximately 7 business days prior to the date the training is scheduled for face-to-face training. Once training is confirmed, we begin to incur costs. Thus, if you find that you are unable to attend training after it is confirmed:

a) Where an invoice has been issued, no refund is available.

b) Where a voucher has been redeemed in lieu of an invoice, the voucher is forfeited.

c) You may nominate someone else from your organisation to attend the training in your place.

All on-site training is organised alongside an online training contingency. Should the online training contingency be enacted at our request after a session is confirmed, a refund of the difference between the on-site and online training costs will be provided. Should the online training contingency be enacted at your request after a session is confirmed, a refund for any recoverable costs will be provided. Please note, this might exclude accommodation and travel expenses.

Written notification of changes to training bookings, including requests for cancellations and refunds, should be sent to [email protected].