Training and Support

Our main training offering comprises SmartySkills – the official SmartyGrants LMS.

SmartySkills is the official home of the SmartyGrants education and training program. This learning management system (LMS) comprises a series of high-quality, regularly updated online courses for SmartyGrants users of all skill levels. SmartySkills provides immediate access to a self-guided, online learning journey through self-paced, mobile-compatible courses across three complexity levels:

Access training from anywhere, 24/7:

Whether you are an account administrator that needs to know everything about SmartyGrants from beginning to end, a grants officer keen to build your grants program for maximum impact or a casual user of SmartyGrants keen to glean insight into a specific topic, SmartySkills has everything you need to get you up and running (and keep you running for your whole SmartyGrants journey). There are dozens of interactive and video-driven online courses available.

When you first access the LMS, you will be presented with a short education and training resources overview that will help you familiarise yourself with LMS navigation and course offerings. You are then free to browse our extensive course catalogue to map your SmartyGrants learning journey with topics that suit your needs. SmartySkills utilises an incentivised, points-based, levels-based learning approach. With a personal record of achievement on hand to keep you motivated, complete with badges, certificates and stats, you will find your way to SmartyGrants success in no time.

Use your LMS profile to easily track your learning progress:

To access SmartySkills, select Education and Training from the Manage Site Help.

Here at SmartyGrants we also offer FREE weekly Q&A sessions with the SmartyGrants Training Team.

These sessions are designed to allow you to ask questions, get some tips and tricks from other SmartyGrants users, and spend some time with our incredible Training Team to learn more about how you can get the most out of the system. We look forward to seeing you there. Send us your trickiest questions ahead of time using the bookings button below:

Advertised in SmartyNews - our bi-monthly SmartyGrants newsletter.

We operate a Grantmaking Forum for SmartyGrants users. Here you can ask questions about the system, or about the grantmaking practices of your peers. Technical questions should be directed to our Support Team (contact details below).

To access the SmartyGrants Forum, select SmartyGrants Forum from the Manage Site Help.

Technical support is provided primarily by our Australian-based Support Team. You can contact them by emailing service@smartygrants.com.au. Complimentary technical support is provided for all SmartyGrants users, including applicants and assessors.